frequently
asked
questions

HOW DO I EXCHANGE COMOCREDITS FOR COMOMOMENTS AND COMOPICKS REWARDS?

Exchange your Comocredits for moments and picks through the Comoclub app. All you have to do is reserve your items or book your slots before they run out.

AM I ABLE TO GIFT A COMOPICK THAT I’VE PURCHASED TO FRIENDS AND FAMILY?

Absolutely! We can deliver to an address and recipient of your choice.

HOW DO I VIEW REDEMPTIONS I'VE MADE?

Your redemption history can be viewed in-app. Once logged in, go to Wallet.

I’M NO LONGER ABLE TO ATTEND A COMOMOMENT THAT I'VE BOOKED. WILL MY FRIEND, FAMILY MEMBER OR ANOTHER COMOCLUBBER BE ABLE TO TAKE MY SPOT?

You may redeem as many spots you wish to for your friends and family. However, Comoclubbers must be present on the day of the Comomoment you reserved to provide the QR code. Respective redemption Terms and Conditions apply.

I REDEEMED A SUBSCRIPTION SERVICE, HOW CAN I CHANGE OR UPDATE MY ADDDRESS?

The lead time required for updating of delivery address will depend on respective redemption Terms and Conditions. Contact us at team@comoclub.com and we will get you sorted.

I’VE JUST USED MY COMOCREDITS FOR A COMOMOMENT. HOW DO I CLAIM IT?

Comomoments and Comopicks that you have redeemed will be kept and stored safely on the Comoclub app in the Wallet section until you use it or until it expires.

WHAT ARE COMOMOMENTS AND COMOPICKS? HOW DO THEY WORK?

Comomoments are exclusive members-only experiences, while Comopicks are limited edition items from around the world. Make them yours instantly with the Comocredits you earn on purchases across the COMO Group. Comomoments and Comopicks are part of our Comocollection, specially-curated for Comoclubbers by top cultural connoisseurs.

I’VE CHANGED MY MIND ABOUT A COMOPICK AND WOULD LIKE TO CANCEL MY ORDER. HOW DO I DO THIS?

Cancellations will depend on respective redemption Terms and Conditions. Contact us at team@comoclub.com and we will be on hand to assist.

CAN I USE MY COMOCREDITS FOR THE SAME REWARD MORE THAN ONCE?

Yes. You can exchange your Comocredits for the same reward as many times as you’d like, as long as you have sufficient Comocredits and the reward is still available.