frequently
asked
questions

Once you create a Comoclub account, you'll instantly earn Comocredits on all purchases made at any of the COMO Group’s boutiques, restaurants, hotels and lifestyle spaces below:  

• Kids Space Singapore
• Club21 boutiques (Singapore, Malaysia and Thailand)
• Club21.com, Kids21.com and th.club21.com (online)
• COMO Dempsey, including Grandiflora and Culina (Singapore)
• COMO Hotels and Resorts
• COMO Shambhala (Singapore)
• Dover Street Market Singapore (Singapore)
• Kids21 boutiques
• Supernature by COMO Shambhala (Singapore)
• Partners and affiliates

The amount of Comocredits you earn on each purchase will be multiplied by your tier number. For example: in C6, you'll earn 6 Comocredits for every SGD1 you spend across the COMO Group and our partners worldwide.

Track your Comocredit balance instantly through the Comoclub app by clicking on the Comoclub icon on the top right and going to settings. You will also receive a monthly Comocredit statement via email.

At C4 ,C5, C6, all Comocredits you earn will be valid for 36 months from the date of transaction. For example, Comocredits earned on a purchase made on 1st December, 2021 can be exchanged for Comomoments or Comopicks until 11:59 PM on 31st December, 2024.

  At C1, C2, C3, all Comocredits you earn will be valid for 24 months from the date of transaction. For example, Comocredits earned on a purchase made on 1st December, 2021 can be exchanged for Comomoments or Comopicks until 11:59 PM on 31st December, 2023.

Unfortunately not. All Comocredits are issued to the Comoclubber who made the purchase and are non-transferable.

For in-person purchases made at the Club21 stores in Singapore, Hong Kong, Malaysia, Taiwan, Thailand; the COMO Dempsey in Singapore (including Grandiflora and Culina); the COMO Shambhala Urban Escape in Singapore; Kids21 in Singapore; Dover Street Market Singapore; and all COMO Hotels and Resorts locations, Comocredits will appear in your account instantly once your transaction is complete.

Check that your email address has been entered correctly. You can check in the app by going to Profile > Contact Details. If you’re still unable to access your monthly statement, contact us at team@comoclub.com .

Comoclub Gifts Vouchers can be sent by anyone. As a recipient (lucky you!) you will need to be a Comoclubber to use the voucher. Not a Comoclubber yet? Sign up here.

Comocredits will not be issued on the following type of purchases, or at the following locations, across the COMO Group:

• At any sale location
• Purchases where vouchers are used for payment
• Bazaar purchases
• Club21 Collectibles
• Purchases where the discount is 30% or higher off the original retail price
• Promotional items (including hampers, bulk buys and delivery fees) at SuperNature Singapore stores, unless otherwise stated)
• Promotional items (including hampers, bulk buys and delivery fees) at Culina Dempsey, unless otherwise stated)

As refunds on Club21 purchases made in-store will only be issued in the form of store credits, Comocredits will not be deducted from your account. However, you won't be able to earn any Comocredits from using your store credit.

Retroactive Comocredit claims are eligible across the COMO Group, and must be submitted no later than three months from the date of the receipt or invoice. Submit your receipt(s) to team@comoclub.com and the Comocrew will contact you once it has been validated and processed. Kindly note that retroactive claims can not be honoured without receipts.

No, you will not be able to earn Comocredits. To earn Comocredits on bookings with COMO Hotels and Resorts, the reservation must be made in the same name of the registered Comoclubber account and the Comoclubber must be present during check-in.