frequently
asked
questions

HOW CAN I KEEP TRACK OF MY COMOCREDITS?

Track your Comocredit balance instantly through the Comoclub app by clicking on the Comoclub icon on the top right and going to settings. You will also receive a monthly Comocredit statement via email.

HOW MANY COMOCREDITS WILL I EARN ON EACH PURCHASE?

The amount of Comocredits you earn on each purchase will be multiplied by your tier number. For example: in C6, you'll earn 6 Comocredits for every S$1 you spend across the COMO Group.

comocredits

For all overseas spend, earn 1 Comocredit at these rates, with your tier multipliers applied accordingly:

 

MALAYSIA – Every MYR 3 earns 1ↄ THAILAND – Every THB 25 earns 1ↄ INDONESIA – Every IDR 10,000 earns 1ↄ HONG KONG – Every HKD 6 earns 1ↄ TAIWAN – Every TWD 25 earns 1ↄ AUSTRALIA – Every AUD 1 earns 1ↄ UNITED KINGDOM - Every GBP 0.55 earns 1ↄ EUROZONE - Every EUR 0.65 EARNS 1ↄ INTERNATIONAL – Every USD 0.7 earns 1ↄ

I RECEIVED A COMOCLUB GIFT VOUCHER. HOW DO I USE THIS?

Comoclub Gifts Vouchers can be sent by anyone. As a recipient (lucky you!) you will need to be a Comoclubber to use the voucher. Not a Comoclubber yet? Sign up here.

WHEN WILL MY COMOCREDITS EXPIRE?

At C4 ,C5, C6, all Comocredits you earn will be valid for 36 months from the date of transaction. For example, Comocredits earned on a purchase made on 1st December, 2021 can be exchanged for Comomoments or Comopicks until 11:59 PM on 31st December, 2024.

CAN I EARN COMOCREDITS ON PROMOTIONAL AND SALE ITEMS?

Comocredits will not be issued on the following type of purchases, or at the following locations, across the COMO Group:

  • At any sale location
  • Purchases where vouchers are used for payment
  • Bazaar purchases
  • Club21 Collectibles
  • Purchases where the discount is 60% or higher off the original retail price
  • Promotional items (including hampers, bulk buys and delivery fees) at SuperNature Singapore stores, unless otherwise stated)
  • Promotional items (including hampers, bulk buys and delivery fees) at Culina Dempsey, unless otherwise stated)

WHAT IF I DON’T RECEIVE MY MONTHLY COMOCREDIT STATEMENT?

Check that your email address has been entered correctly. You can check in the app by going to Profile > Contact Details. If you’re still unable to access your monthly statement, contact us at team@comoclub.com .

I FORGOT TO PROVIDE MY COMOCLUBBER ID. CAN I STILL EARN COMOCREDITS?

Retroactive Comocredit claims are eligible across the COMO Group, and must be submitted no later than three months from the date of the receipt or invoice. Submit your receipt(s) to team@comoclub.com and the Comocrew will contact you once it has been validated and processed.

WHAT HAPPENS TO MY COMOCREDITS IF I RETURN THE ITEM THAT I EARNED THEM FROM?

As refunds on Club21 purchases made in-store will only be issued in the form of store credits, Comocredits will not be deducted from your account. However, you won't be able to earn any Comocredits from using your store credit.

HOW AND WHERE CAN I EARN COMOCREDITS?

Once you create a Comoclub account, you'll instantly earn Comocredits on all purchases made at any of the COMO Group’s boutiques, restaurants, hotels and lifestyle spaces below:  

  • b_together Singapore
  • Club21 boutiques (Singapore, Hong Kong, Indonesia, Malaysia, Taiwan and Thailand)
  • Club21Global.com and Kids21.com (online)
  • COMO Dempsey, including Grandiflora and Culina (Singapore)
  • COMO Hotels and Resorts
  • COMO Shambhala Urban Escape (Singapore)
  • Dover Street Market Singapore (Singapore)
  • Kids21 boutiques
  • SuperNature stores (Singapore)
  • Partners and affiliates

CAN I TRANSFER MY COMOCREDITS TO A FRIEND, FAMILY MEMBER, OR ANOTHER COMOCLUBBER?

Unfortunately not. All Comocredits are issued to the Comoclubber who made the purchase and are non-transferable.

I'VE JUST MADE A PURCHASE. WHEN WILL MY COMOCREDITS APPEAR IN MY ACCOUNT?

For in-person purchases made at the Club21 stores in Singapore, Hong Kong, Malaysia, Taiwan, Thailand; the COMO Dempsey in Singapore (including Grandiflora and Culina); the COMO Shambhala Urban Escape in Singapore; Kids21 in Singapore; Dover Street Market Singapore; and all COMO Hotels and Resorts locations, Comocredits will appear in your account instantly once your transaction is complete.